The basis of our managed services is AIOps. We follow an agile approach from the start of the engagement through continuous delivery to the handover at the end of a contract. We focus on infrastructure, application operations, and cloud management by:
- Prioritizing practical outcomes over aspirational goals by adopting an incremental approach that starts with replacing rule-based event analytics and expands into domain-centric workflows like application and network diagnostics.
- Choosing between domain-centric or domain-agnostic AIOps by allowing the use case to determine the approach. Use domain-centric AIOps features built into a monitoring tool for a one-off, specific use case, and deploy a domain-agnostic stand-alone solution with a roadmap straddling multiple use cases.
- Enabling task automation, knowledge management, and change analysis by selecting an AIOps platform that supports bidirectional integration with ITSM tools.
- Enabling continuous insights across ITOM by supporting these three aspects of AIOps platforms: observe, engage and act.